1. Delivery Methods

We offer two convenient delivery options:

1. Direct Purchase at Our Workshop – Customers can visit and pick up their products directly at our location.

2. Nationwide & International Delivery – We ship to customers both domestically and abroad through reliable logistics partners.

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2. Processing & Delivery Time

• Orders are typically processed within 24 hours after confirmation.

• Standard delivery time is 3–5 business days from the date of order confirmation, or as otherwise agreed with the customer.

In certain cases, delivery may take longer due to:

• Difficulties contacting the customer by phone or email;

• Incomplete or incorrect shipping address;

• Sudden increases in order volume;

• Unforeseen events such as customs delays or transport disruptions.

Whenever possible, we will inform customers promptly if any delay occurs.

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3. Shipping Fees

We use trusted third-party shipping services, and fees are calculated based on:

• Destination location (domestic or international), and

• Order size and weight.

Customers will be notified of the exact shipping cost during order confirmation.

For international customers, shipping fees and estimated delivery times will vary by destination and chosen carrier.

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4. Bulk Orders & B2B Shipping

For wholesale or bulk orders, delivery will be handled through contracted logistics providers, or according to specific agreements between both parties.
We can support export documentation and packaging requirements if needed.

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5. Delivery Delays & Customer Options

In the unlikely event of a delivery delay, customers will be informed immediately.
You may choose to continue waiting or cancel the order for a full refund of any deposit made.

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6. Our Commitment

At Vinh Thanh Handcrafted Wooden Models, we take pride in every product we ship.
We are committed to ensuring that each order reaches our customers safely, on time, and in perfect condition — reflecting our craftsmanship and dedication in every detail.