Privacy Policy

1. Purpose of Collecting Personal Information

The personal information we collect includes details such as your name, email address, phone number, and shipping address.
This information is necessary for order confirmation, delivery, and customer support, ensuring the best experience and protection of our customers’ interests.

If you notice any unauthorized use or misuse of your personal information, please contact us immediately so that we can take appropriate action.

2. Scope of Use of Personal Information

Vinh Thanh Handcrafted Wooden Models uses customer information solely for the following purposes:

To process and deliver customer orders;
To issue invoices, delivery notes, or related documents;
To communicate about order status or respond to customer inquiries;
To provide after-sales support and resolve complaints;
To send notices or updates related to our products and services (only with your consent).

We do not use, share, or disclose your personal information for any purpose unrelated to your transactions or without your prior consent.

In case of legal requirements, we will comply with lawful requests from judicial authorities such as courts or investigative agencies.
Outside of these circumstances, no third party has access to your personal data.

3. Duration of Personal Information Storage

Your personal data will be securely stored in our internal systems for as long as necessary to fulfill the purpose of collection — typically until your orders are completed, or until you request deletion of your information.

4. Address of the Information Management Unit

VINH THANH WOODCRAFT WORKSHOP
Address: Quang Hoa, Quang Tien, Trang bom, dong Nai
Phone: (+84)933 134 460
Email: (harvey@vinhthanhwood.com)

5. Commitment to Information Security

We are committed to protecting the personal data of our customers.
All information collected is handled in accordance with this privacy policy and current data protection laws.

Your personal information will not be shared, transferred, or disclosed to any third party without your consent.
We may share limited information (such as name, address, and phone number) only with shipping or logistics partners for delivery purposes.
In the unlikely event of a data breach or cyberattack, we will promptly notify both the relevant authorities and affected customers, and take immediate corrective measures.

We also guarantee the confidentiality of all online transaction data, including payment, invoice, and order records made through our official website.

6. Customer Rights

You have the right to:

Request to view, correct, or delete your personal information;
Withdraw your consent for data usage;
Contact us at any time for clarification regarding our privacy practices.

PRIVACY POLICY